Shipping and Returns

RETURN POLICY:

Exchanges can be processed by mailing back the item(s) to be returned then placing a new order. There are no direct exchanges.

Returns must be sent out by 14 days of having received the order.

Items must be returned in a condition that does not reflect any wash, wear or damage. In a case that items are returned in an unacceptable condition the customer will be responsible for shipping expenses returning the item(s) back to them.

Hang Tags must not be removed and should remain in place in its original condition in order for a return to be processed for refund.

Please use the following link to process your return: Self-serve return

Please put the return item(s) in a sealed envelope or box and attach the return label to the package.

Once a package is ready to be shipped out, please drop it off at your nearest location of the service provider mentioned in the shipment label.

Items bought at 50% sale or higher are deemed final sale and no returns will be processed for them.

REFUND POLICY:

You will receive a full refund for the item(s) returned that are not final sale and are returned following guidelines.

The amount should be returned within 10-14 days of the shipping date.

Orders paid for through PayPal will receive a refund to the respective PayPal account.

SHIPMENT POLICY:

Canada:

1. All orders above 50 dollars will be free of charge in Ontario.

2. All orders 100 dollars and above will be free of charge in whole of Canada.

3. All orders below 50 dollars will be charged a flat rate CA $10/shipment for shipping in Ontario. Same rate will be applicable for the return.

4. All orders below 100 dollars will be charged a flat rate CA $15/shipment for shipping outside Ontario. Same rate will be applicable for the return.

USA:

1. All orders and returns above US $100 will be free of charge.

2. All orders below US $100 will be charged a flat fee of US $20/shipment.

3. All returns for an order below US $100 will be charged a flat fee of US $20/shipment.